Privacy Policy

Introduction

pk3xx ("we", "us", "our", "the Platform") is an online betting and casino information platform operating at pk3xx.cam. This Privacy Policy ("Policy") describes how we collect, use, store, disclose and protect personal data relating to users ("you", "User") who access or interact with the Platform.

We are committed to handling your personal information with transparency, care and in compliance with applicable data protection obligations. By accessing or registering on pk3xx, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling policy, which together form the complete framework governing your use of pk3xx.

Definitions

The following terms carry specific meanings throughout this Privacy Policy:

Data We Collect

We collect Personal Data through several means. The categories of data we collect, together with illustrative examples, are set out in the table below:

How We Use Your Data

pk3xx processes Personal Data for the following specific purposes. We process no data beyond what is necessary for these stated purposes:

• Account creation and management: To register your Account, verify your identity and manage your profile settings.
• Service delivery: To provide access to sports betting markets, casino games, promotions and all Platform features.
• KYC and AML compliance: To verify your identity, age and source of funds in accordance with anti-money laundering obligations applicable to the Platform's licensing jurisdiction.
• Payment processing: To facilitate deposits and withdrawals in PKR and, where supported, in other currencies. Payment method references (e.g., Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are handled solely for transaction execution purposes and do not imply any endorsement by or affiliation with those providers.
• Customer support: To respond to enquiries, resolve disputes and handle account-related requests submitted by you or on your behalf.
• Responsible gambling: To enforce self-exclusion, deposit limits, loss limits and session time controls you have set, and to identify potential problem gambling behaviour for the purpose of safeguarding player welfare.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, money laundering, collusion and other prohibited conduct as described in the Terms & Conditions.
• Legal compliance: To comply with applicable laws, regulations, court orders and regulatory requirements in the jurisdictions where pk3xx operates.
• Platform improvement: To analyse usage patterns, identify technical issues and improve the performance, design and content of the Platform.
• Marketing communications: To send you promotional offers, bonus notifications and Platform updates where you have provided consent and in accordance with applicable law. You may opt out at any time.

Legal Basis for Processing

Where data protection law requires us to identify a lawful basis for processing Personal Data, we rely on the following grounds:

• Contractual necessity: Processing required to deliver our services to you and fulfil the agreement formed when you register and use pk3xx.
• Legal obligation: Processing required to comply with KYC, AML, responsible gambling and other regulatory obligations applicable to the Platform.
• Legitimate interests: Processing for fraud prevention, Platform security, technical improvement and analytics, where these interests are not overridden by your rights and freedoms.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have given clear, informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

Data Sharing & Third Parties

pk3xx does not sell your Personal Data. We share data only where necessary, and only with the categories of recipients listed below, all of whom are subject to contractual obligations to protect your data:

• Identity verification and KYC providers: Third-party services used to verify the authenticity of identity documents submitted during registration or withdrawal processes.
• Payment processors: Entities that facilitate the processing of deposits and withdrawals through the cashier. These processors receive transaction-relevant data only and are not permitted to use it for any other purpose.
• Fraud prevention and AML services: Specialist providers that analyse transaction patterns and account behaviour to detect and prevent financial crime.
• Analytics and technology providers: Services used to analyse Platform performance and user behaviour in aggregate form. Where possible, data shared with analytics providers is anonymised or pseudonymised.
• Customer support platforms: Tools used to manage and respond to support requests. Support agents access only the data necessary to resolve your query.
• Regulatory and law enforcement authorities: We may disclose Personal Data to competent authorities where required by law, court order or regulatory mandate.

Cookies & Tracking Technologies

pk3xx uses cookies and similar technologies to ensure the Platform functions correctly, to understand how it is used and to optionally personalise your experience. The following table summarises the cookies we set:

You can manage cookie settings through your browser's privacy controls. Disabling essential cookies will impair Platform functionality. Non-essential analytics and functional cookies may be disabled without affecting core services.

Your Rights

Subject to applicable law, you hold the following rights in relation to your Personal Data held by pk3xx. To exercise any of these rights, please contact us using the details in Section 14.

Data Retention

We retain Personal Data for as long as is necessary to fulfil the purposes described in this Policy, to comply with legal obligations and to resolve any disputes or enforce agreements.

• Account data: Retained for the duration of your Account and for a period following closure as required by AML and gaming regulatory obligations (typically 5–7 years, depending on the applicable jurisdiction).
• KYC documents: Retained in line with the document retention requirements of the Platform's licensing and AML compliance framework.
• Transaction records: Retained for a minimum of 5 years following the last transaction, in accordance with financial record-keeping obligations.
• Support communications: Retained for up to 3 years from the date of last correspondence, or longer if relevant to a dispute.
• Analytics data: Retained in anonymised or aggregated form and not subject to the same retention limits as Personal Data.

When Personal Data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with our data disposal procedures.

Security Measures

pk3xx employs a range of technical and organisational measures to protect Personal Data against unauthorised access, disclosure, alteration or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive data fields including passwords and payment identifiers
• Access controls limiting internal access to Personal Data to authorised personnel on a need-to-know basis
• Two-factor authentication available for all user accounts and required for administrative access
• Regular security assessments, penetration testing and vulnerability scanning
• Incident response procedures for detecting, reporting and mitigating data security incidents
• Staff training on data protection obligations and secure data handling practices

Notwithstanding the above, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you become aware of any security vulnerability or breach relating to your Account, please notify us immediately at the contact address in Section 14.

Minors

pk3xx is strictly an adults-only platform. We do not knowingly collect or process Personal Data belonging to individuals under the age of 18, or the higher minimum age required by the applicable operator or license jurisdiction.

If we become aware that Personal Data belonging to a minor has been collected, we will immediately delete such data and close the associated Account. Any winnings generated by a minor's Account will be voided and funds returned to the deposit source where possible.

International Data Transfers

As a platform serving users in Pakistan and operating with service providers located in multiple jurisdictions, Personal Data collected by pk3xx may be transferred to and processed in countries outside Pakistan. Such transfers occur only where:

• The recipient country has been assessed as providing an adequate level of data protection;
• We have implemented appropriate safeguards such as standard contractual clauses or equivalent mechanisms with the receiving entity; or
• The transfer is necessary to perform our contractual obligations to you, such as processing a payment transaction.

All international data transfers are subject to the data sharing restrictions described in Section 6. We do not transfer Personal Data to third parties in jurisdictions with inadequate data protection frameworks without first implementing appropriate safeguards.

Changes to This Policy

pk3xx reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to your registered email address.

We encourage you to review this Policy periodically to remain informed about how we protect your data. Your continued use of the Platform following any update constitutes acceptance of the revised Policy.

Contact & Data Protection

For any queries, concerns or requests relating to this Privacy Policy or your Personal Data, including the exercise of your rights under Section 8, please contact our support and data protection team using the details below.